PRODUCTS : Call Center

Real-Time Flexibility For Handling Customer Inquiries

Corezon's Call Center Capability gives your staff the power and the flexibility to handle all customer inquiries and orders. Real-time access to all relevant account, order and status modalities are available at a glance with Corezon's fast look-up

Features: 

• Process orders
• Modify existing orders
• Web, Phone or Fax Flexibiity
• Quotation and Price modifications for order or item
• Look up order status, shipping status
• Quick review of account info with purchasing history
• Single module for account, order and customer service
• Real-time access to all current order and shipping/status information
• Simultaneous access to product information for customer assistance
• Complaint Management
• Ability to route complaints, determine level of urgency
• Quick access to customer info by order number, account, contact, etc. 
• Ability to create RMA ticket, generate replacement order  

  

 Faster, More Informed Customer Service 

   Benefits:

• Quick assess to relevant information for more effective customer support and faster response 
• Easy to learn for entry level staff
• Let's your agents handle fax or phone orders from the same application
• Fast order entry
• Simultaneous access to product catalog for up-sell/cross-sell 
• All information available in an "at a glance" format for quick review
• Fast access to account, order and shipping status.
• Quick response to customer inquires view phone or email for more effective response in putting out fires  

 866.391.0491