INDUSTRIES : Multi Channel Retailing

eBusiness solution for catalog retailers to sell to, market to, service, and retain customers across all interaction channels.

 

Does your company recognize your customer and the customer's history every step of the way from any touch points including call center, internet, store outlet, interactive chat and wireless devices?

Are you providing your call center agents with a 360-degree view of your customers so they are able to offer relevant products and services?

 Can your customers view and track on your website those orders that are placed with your call center, or vice versa? Are you confusing your customers with different prices on your website for an identical item in your current catalog?

 Have you achieved the optimal channel efficiency by offloading expensive and routine ordering and servicing tasks to your website's self service part? These are just a glimpse of problems facing today's catalog retailers.

Corezon Multi Channel Retailing provides the industry's most scalable, highly versatile software applications, that enable your company to maintain a single source of all your customers' interaction and transaction history. You are now able to create unlimited number of highly personalized paper and electronic catalogs for different customer groups-all from a single repository of your product database. With Corezon Multi Channel Retailing, all your campaigns and promotions, regardless of their delivery media, from monthly catalogs, to internet specials, to email campaigns are all synchronized. Now your customers get real time and consistent service as they traverse from one channel to another.

click here to Product Description

Industrial Equipment and Component Manufacturing

For businesses involved in industrial equipment and component manufacturing and distribution, Corezon Industrial Manufacturing delivers an industry-specific solution that provides a fully integrated marketing, sales and customer support function throughout the entire enterprise. Developed in close collaboration with our industrial equipment customers, such as industrial machinery, tools and component manufacturers and distributors, Corezon Industrial Manufacturing & Distribution enables an industrial equipment manufacturer to improve sales effectiveness, maximize after-market parts and service revenue, decrease customer service costs, collaborate with dealers and distributors, and build customer loyalty and demand.

Global competition and the relentless pressure to cut cost have forced many traditional manufacturers to extend the use of their industrial machinery and plant equipment by extending their service life, thus making aftermarket service a clear revenue opportunity for industrial manufacturers. Accordingly, companies must employ new strategies to assure their success or even survival during these times of increased competition and economic uncertainty. As such, industrial manufacturers are continuing their strategic shift from not only a product-centric view focused on innovation and cost-cutting tactics, but to one that also embraces a service-centric view focused on customer service and loyalty. Corezon Industrial Manufacturing delivers the following benefits:

• Seize Aftermarket Parts & Services Revenue Opportunity: With the ever increasing age of capital equipment and thus expanding installed base of machinery, industrial manufacturers recognize the tremendous revenue and profit potential in aftermarket parts and services. Manufacturers are taking a holistic approach in delivering a closed-loop service delivery process encompassing key processes such as service and sales bundling, contract management and entitlement verification, preventive m in industrial equipment and component manufacturing and distribution, Corezon Industrial Manufacturing delivers an industry-specific solution that provides a fully integrated marketing, sales and customer support function throughout the entire enterprise. Developed in close collaboration with our industrial equipment customers, such as industrial machinery, tools and component manufacturers and distributors, Corezon Industrial Manufacturing & Distribution enables an industrial equipment manufacturer to improve sales effectiveness, maximize after-market parts and service revenue, decrease customer service costs, collaborate with dealers and distributors, and build customer loyalty and demand.

  Global competition and the relentless pressure to cut cost have forced many traditional manufacturers to extend the use of their industrial machinery and plant equipment by extending their service life, thus making aftermarket service a clear revenue opportunity for industrial manufacturers. Accordingly, companies must employ new strategies to assure their success or even survival during these times of increased competition and economic uncertainty. As such, industrial manufacturers are continuing their strategic shift from not only a product-centric view focused on innovation and cost-cutting tactics, but to one that also embraces a service-centric view focused on customer service and loyalty. Corezon Industrial Manufacturing delivers the following benefits:

  • Seize Aftermarket Parts & Services Revenue Opportunity: With the ever increasing age of capital equipment and thus expanding installed base of machinery, industrial manufacturers recognize the tremendous revenue and profit potential in aftermarket parts and services. Manufacturers are taking a holistic approach in delivering a closed-loop service delivery process encompassing key processes such as service and sales bundling, contract management and entitlement verification, preventive maintenance, skills-based service request routing, solutions knowledgebase management and product defect management. The service and support are provided to customers across multiple channels including web, call center and field technicians equipped with mobile wireless devices.
  • Enable Sales and Service Collaboration with Dealers and Distributors: Using Corezon Industrial Manufacturing, manufacturer is empowered to collaborate with dealers and other independent service reps on service request referral and tracking, spare parts drop shipment, solution and knowledge management, and other forms of cooperation that benefits both the dealers and the manufacturers.
  • Improve Product, Quote and Order Configuration: Most industrial manufacturers have extremely complex product offerings that are either build-to-order and / or engineer-to-order. Regardless, these product offerings have hundreds if not thousands of options thus creating an even more complex and extended sales cycle. Given the complexity most manufacturers take weeks to configure a solution and quote which draws out the sales cycle. Even with this extended time, manufacturers can often experience inaccurate pricing and product configurations leading to order errors, returns and dissatisfied customers:Each of these can be costly to the manufacturer - impacting the top and bottom line. Industrial manufacturers are turning to CRM to address these challenges in ensuring their complex orders and quotes are accurate, complete, and valid. CRM enforces business rules while delivering context-based messages that facilitate up-selling and cross-selling, leading to higher value orders. Used internally to improve sales productivity and order accuracy, or externally via a company's Website to help guide buyers through product selection and customization, CRM allows customers, employees and partners to configure the ideal solution for each customer's needs.
  aintenance in industrial equipment and component manufacturing and distribution, Corezon Industrial Manufacturing delivers an industry-specific solution that provides a fully integrated marketing, sales and customer support function throughout the entire enterprise. Developed in close collaboration with our industrial equipment customers, such as industrial machinery, tools and component manufacturers and distributors, Corezon Industrial Manufacturing & Distribution enables an industrial equipment manufacturer to improve sales effectiveness, maximize after-market parts and service revenue, decrease customer service costs, collaborate with dealers and distributors, and build customer loyalty and demand.

  Global competition and the relentless pressure to cut cost have forced many traditional manufacturers to extend the use of their industrial machinery and plant equipment by extending their service life, thus making aftermarket service a clear revenue opportunity for industrial manufacturers. Accordingly, companies must employ new strategies to assure their success or even survival during these times of increased competition and economic uncertainty. As such, industrial manufacturers are continuing their strategic shift from not only a product-centric view focused on innovation and cost-cutting tactics, but to one that also embraces a service-centric view focused on customer service and loyalty. Corezon Industrial Manufacturing delivers the following benefits:

  • Seize Aftermarket Parts & Services Revenue Opportunity: With the ever increasing age of capital equipment and thus expanding installed base of machinery, industrial manufacturers recognize the tremendous revenue and profit potential in aftermarket parts and services. Manufacturers are taking a holistic approach in delivering a closed-loop service delivery process encompassing key processes such as service and sales bundling, contract management and entitlement verification, pr